Tickets are only available online
Our number one priority is the health and wellbeing of our visitors and staff. We’re following the official government guidance on working safely during coronavirus to make sure we’re COVID-secure. We’ll continue to review and manage any risks and to respond to any changes in the guidance, keeping our staff trained and up to date as we go.
London has been designated a Tier 2 zone. This means that when you are indoors, you cannot mix with people from different households or from outside your support bubble.
If you or someone you know has experienced any of the symptoms of COVID-19 in the two weeks prior to the concert you should self-isolate and not come to L’Espace @EPFL (Please email the us to return your tickets.
Face masks are now compulsory indoors and for the duration of the concert (approximately 1 hour) unless exempt for medical reasons.
We provide hand sanitising stations throughout the site.
We have increased our cleaning schedule.
We are monitoring numbers on our site to keep them low.
We have fresh air running through our ventilation systems to increase circulation.
We have reduced the capacity of the church to 96 seats to ensure we maintain social distancing
Performers will also be socially distant from the audience, following government guidelines.
Providing personal protective equipment to our staff
We clean the Church and pews between performances.
Audiences and L’Espace @EPFL staff must wear face coverings inside our buildings and throughout the concert. Please bring your own mask to cover your mouth and nose.
We will not be issuing physical tickets, but audiences should bring Etickets, either on a mobile device or printed at home. Please show your tickets to staff members rather than passing them. Please make sure you have it handy before approaching the entrance door.
Performances will be around an hour, with no interval.
Toilets will be open and available before and after concerts.
Hand sanitiser will be placed at key locations.
Staff will be on hand to guide and answer questions.
Before the concert
The doors to the Church will be open from 30 minutes before the start of the concert. Before approaching the church, have your tickets ready and check if you are in a row A to O or P to DD. Please do not enter the church if you do not have your tickets ready or if you do not know if you are sat in A to O or P to DD.
If a queue is formed, please stay away from it and come back once members of the audience are inside the church.
Keep two metres away from other visitors and staff
Follow the one-way signsWash your hands for 20 seconds after you use our facilities and use hand sanitiser when necessary
Keep your belongings to a minimum and with you at all times. We do not have a cloakroom and we cannot allow large bags inside the nave or to be left unattended.
During the concert
We will maintain the necessary number of fire escapes throughout the performances. In case of fire, both doors will be used for evacuation simultaneously.
At the end of the performance please stay in your seats until asked to leave by a member of our team.
For more information on face coverings, particularly exemptions, please see the Government guidance
If you are visiting our venues we will collect your data and some information about you, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19. The government has asked organisations to do this in order to keep our visitors and employees safe.
We look forward to welcoming you for your visit.
What do we need to know and what data will we collect?
If you are visiting L’Espace @EPFL, we will ask you to give us the following information at the point you purchase a ticket. We will ask:
Your name and your telephone number and/or email address
Why are we asking for this information?
We are collecting and processing this information so that we can open our venues. The Government guidelines ask us to do this in order to use NHS Test and Trace to reduce the risk of a further COVID-19 outbreak.
When you share your information with us, this means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.
Whose information will we collect?
We will collect this information about visitors who have bought a ticket to an event at our site.
What will we do with the information?
We’ll keep this information about you for these purposes for as long as it is needed for use by the NHS Test and Trace service. We won’t keep it longer than it is needed for those purposes. If the information is requested by the NHS Test and Trace service, we will share it with them so they can use it for contact tracing and to investigate local outbreaks of COVID-19.
Who is processing your information?
L’Espace @ EPFL (as the data controller)
How will we use the information we hold about you?
If we are asked, we will supply the NHS Test and Trace service with the information of visitors who may have been exposed to COVID-19.
This is so the NHS Test and Trace service can:
- provide testing for anyone who has symptoms of COVID-19 to find out if they have the virus
- contact anyone who has had a positive test result to share information about any close recent contacts they have had
- alert those contacts, where necessary, to let them know that they need to self-isolate to help stop the spread of the virus
Who will we share your information with?
We will share your information with the NHS Test and Trace system if NHS Test and Trace identifies a visitor to L’Espace @ EPFL who has been tested as positive for COVID-19. In this case, we will share with NHS Test and Trace contact information for our staff and any visitors who may have come into contact with the visitor who has tested positive.
If a visitor to our venues informs us that they have tested positive for COVID-19, we will contact the NHS Test and Trace service and provide them with details of staff and any visitor who may have come into contact with the visitor who has tested positive.
We will not share your information with anyone else, unless we are required to do so by law, for reasons of public safety and in risk of harm or emergency situations.
Subject to any legal requirements which we are obliged to follow, you can choose to opt out of giving your details, but we would appreciate your support to prevent the further spread of COVID-19. Please contact us at [email protected]
How long will we keep your personal information?
We will keep your contact information for 21 days so that we can respond to the NHS Test and Trace data requests. We may keep your contact details you provided when you purchased a ticket for longer than 21 days as per our standard policy for the purposes of customer record keeping.
Which laws allow us to process your personal data?
The General Data Protection Regulation requires specific conditions to be met to ensure that the processing of personal data is lawful. These relevant conditions include:
Article 6(1)(c) – Legal Obligation in that we have a legal obligation under the Health and Safety at Work Act 1974 to ensure the safety of visitors and our staff.
Article 6(1)(f) – Legitimate Interest in that collecting the data is in the interests of the individual, Southbank Centre and the public health efforts to tackle COVID-19.
Your rights
If you are not happy about the way your personal data is being processed you can complain directly to us by email: [email protected]